Terms of service

Effective Date: August 31, 2026
COMPANY NAME: Shanghai Shuolianghuiman Trading Co., Ltd.
COMPANY ADDRESS: Room 601-214, Building 1, No. 633 Jinzhong Road, Changning District, Shanghai, China
POSTAL CODE: 200335
COUNTRY/REGION: China

1. About These Terms

Brightrill is owned and operated by Shanghai Shuolianghuiman Trading Co., Ltd.

Throughout these Terms of Service, “Brightrill,” “we,” “us,” and “our” refer to Shanghai Shuolianghuiman Trading Co., Ltd., operating through brightrill.com.

These Terms govern your use of our website and your purchases from our online store. Our Shipping Policy and Return and Refund Policy form part of the terms applicable to purchases.

Our Privacy Policy separately explains how we process personal information. Acceptance of these Terms does not, by itself, constitute consent to optional advertising cookies, marketing communications, or other processing that requires separate consent.

Nothing in these Terms excludes or limits mandatory consumer rights under applicable law.

2. Eligibility and Accounts

You must have the legal capacity to enter into a purchase contract under the laws applicable to you. If you have not reached the applicable age of majority, a parent or legal guardian must make the purchase on your behalf.

You agree to provide accurate and complete information when placing an order, contacting us, or creating an account.

If you create an account, you are responsible for taking reasonable steps to protect your login credentials. Please notify us promptly if you suspect unauthorized access.

You are not responsible for losses caused by our failure to meet obligations imposed on us by applicable law.

3. Product Information

Brightrill offers kitchen products, including cooking utensils, preparation tools, food storage products, and sink organization accessories.

We make reasonable efforts to provide accurate product descriptions, images, dimensions, materials, quantities, and care instructions.

Colors may appear differently depending on your screen and lighting. Measurements identified as approximate may be subject to reasonable manufacturing tolerances. These variations do not excuse the supply of goods that materially differ from their description or fail to meet applicable legal requirements.

Please review each product’s specifications, included components, and care instructions before purchasing.

Accessories or props shown for demonstration are included only where the product listing states that they form part of the purchase.

Changes to product descriptions or specifications apply prospectively and do not remove rights relating to an order already accepted.

4. Prices, Discounts, and Payment

Unless expressly stated otherwise, prices and monetary thresholds on our website are expressed in United States Dollars (USD).

The currency and total amount payable will be displayed at checkout. Please review the merchandise price, discounts, shipping charges, and any separately stated taxes before submitting your order.

Payment methods available for your order will be shown at checkout. Payments are processed through third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Your payment provider may apply its own currency conversion or transaction fees. These fees are determined by that provider.

Promotions are subject to their stated conditions. Discounts apply only where the relevant eligibility requirements are met.

For international orders, customs duties, import taxes, and VAT associated with importing the shipment are borne by Brightrill. If a carrier or customs authority requests payment of such charges, contact us so that we can arrange payment or reimbursement.

5. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An automated order receipt acknowledges that we have received your order. Unless expressly identified as an acceptance, it does not alone confirm acceptance of the order. Acceptance occurs when we send an express acceptance or shipping confirmation.

We may decline or cancel an order for a legitimate reason, including unavailable stock, an unresolved payment issue, suspected fraud, a material listing error, or a legal restriction.

If we cannot accept or fulfill an order, we will notify you and promptly refund any payment collected for the cancelled items and any associated refundable delivery charges.

We will not substitute a materially different product or increase the price of an accepted order without your agreement.

6. Order Processing and Delivery

Orders are shipped from China.

We offer worldwide delivery, including all 50 U.S. states. We do not impose general exclusions for special address types. If a legal or carrier restriction prevents delivery of a particular order, we will contact you to discuss available options or arrange a refund if fulfillment is not possible.

Our standard order processing time is 1–3 business days.

Estimated transportation times after shipment are:

Destination	Estimated Transit Time After Shipment
United States	7–15 business days
Countries outside the United States	10–20 business days

Processing time is separate from transit time. Business days exclude weekends and applicable public holidays.

Delivery estimates may be affected by customs processing, carrier disruptions, weather, holidays, or other circumstances. Estimates do not remove our responsibility to fulfill orders or provide remedies required by law.

If we cannot ship within the stated processing period, we will notify you, provide an updated estimate where available, and offer cancellation and a refund as required by applicable law. Where consent to a delay is required, we will obtain it.

If a shipment is lost, significantly delayed, or cannot be delivered, contact us. We will investigate and arrange an appropriate resolution, including replacement or refund where applicable.

Handing a shipment to a carrier does not, by itself, release us from obligations imposed by applicable consumer law.

7. Shipping Charges

Our standard shipping charge is US$2.99 per order.

Shipping is free when the discounted merchandise subtotal exceeds US$29.97.

The threshold is calculated after discounts and excludes shipping charges and separately stated taxes. A discounted merchandise subtotal of exactly US$29.97 does not qualify for free shipping.

The applicable delivery charge will be displayed before payment. We do not add an undisclosed handling or packaging fee after you place your order.

Please refer to our Shipping Policy for further details.

8. Order Cancellations

You may request cancellation within 48 hours after placing your order by emailing service@brightrill.com.

Please provide your order number and clearly state that you wish to cancel.

Cancellation is not guaranteed once an order has entered processing, been packed, or been shipped, even if the request is made within 48 hours.

A cancellation is confirmed only when we notify you that it has been accepted.

If we approve cancellation of the entire order before shipment, we will refund the payment collected, including the delivery fee, to the original payment method.

If cancellation is no longer possible, you may request a return after delivery under our Return and Refund Policy.

The 48-hour request period does not limit statutory cancellation, withdrawal, or refund rights.

9. Shipping Address Changes

Please ensure that your shipping address is complete and correct before placing your order.

As a general rule, addresses cannot be changed after an order is placed.

If you discover an error, contact us immediately. We will review whether assistance is possible, but an address change cannot be guaranteed.

Where appropriate, you may request cancellation and place a new order using the correct address. Do not assume that an address has been changed or an order cancelled until we confirm it.

If an address error causes a delivery problem, we will review the circumstances and explain any available options and applicable costs before agreeing on further arrangements. Your statutory rights remain unaffected.

10. Voluntary Returns

We offer a 30-day voluntary return policy, measured from the date you receive the item.

For a change-of-mind return, the product must be unused, clean, complete, and free from damage caused after delivery.

Contact us before returning an item. Once a voluntary return is approved, you must dispatch it within 3 calendar days, unless we agree otherwise in writing.

For change-of-mind returns:

• The customer pays return shipping.

• The original delivery fee is not refundable.

• Returns are sent to our designated address in China.

These conditions do not override statutory rights concerning faulty or misdescribed goods or any applicable right of withdrawal.

Full conditions and return instructions are provided in our Return and Refund Policy.

11. Damaged, Defective, Incorrect, or Missing Items

Please contact us within 7 calendar days after delivery if an order arrives damaged, defective, incorrect, or incomplete.

Provide your order number, a description of the issue, and photographs where reasonably available.

We will review the issue and arrange an appropriate solution, which may include supplying missing parts, replacement, exchange, or refund. We bear the necessary handling and shipping costs for problems that are our responsibility.

The 7-day reporting period helps us investigate promptly. It does not remove rights relating to hidden defects or other claims protected by applicable law.

If a defect becomes apparent later, contact us as soon as you discover it.

12. Refunds

For eligible returned items, we will complete our inspection and initiate the refund within 5–10 business days after receiving the return.

Refunds are issued to the original payment method and reflect the amount actually paid after discounts, together with other amounts refundable under applicable law or our Return and Refund Policy.

Your bank or payment provider may require additional time to display the refund.

Where applicable law requires an earlier refund, a different starting point for the refund period, or a refund without return, we will follow that requirement.

Please refer to our Return and Refund Policy for details concerning statutory withdrawal rights, including those applicable in the European Union and United Kingdom.

13. Product Use and Care

Use products only for their intended purposes and follow the instructions and warnings provided with them or in their listings.

Do not assume that a product is suitable for microwave, oven, freezer, dishwasher, direct-flame, or high-temperature use unless that use is expressly supported by its instructions.

If any care instruction or specification is unclear, contact us before use.

Damage caused solely by misuse, unauthorized modification, or failure to follow reasonable care instructions may fall outside our voluntary return policy. This does not exclude responsibility for a product defect, inadequate instructions, or any other matter for which liability cannot lawfully be excluded.

14. Privacy and Service Communications

Personal information is handled as described in our Privacy Policy.

We may send communications necessary to process and support your order, including confirmations, payment notices, delivery updates, cancellation notices, and responses to your inquiries.

We do not currently send marketing emails or marketing text messages. Providing contact details at checkout does not constitute consent to receive promotional communications.

If marketing communications are introduced in the future, we will obtain any consent required by applicable law and provide appropriate unsubscribe options.

15. Intellectual Property

Website content, including text, branding, graphics, photographs, and page design, is owned by or licensed to Brightrill or the relevant rights holder.

You may access the website and retain reasonable copies of order information and product instructions for personal use.

You may not reproduce, sell, commercially distribute, or misuse protected content without permission, except where applicable law allows it.

Nothing in these Terms restricts lawful consumer reviews, legally permitted quotation, or other protected uses.

Third-party names and marks remain the property of their respective owners.

16. Reviews and Other Submissions

If you submit a review, photograph, or other content, you confirm that you have the right to share it and that it does not infringe another person’s rights.

You grant us a non-exclusive, royalty-free license to display and reproduce that content in connection with our store, subject to applicable privacy and consumer protection laws.

You retain ownership of your content. We will not materially alter a review in a way that misrepresents your experience.

We may remove content that is unlawful, fraudulent, abusive, irrelevant, or infringes another person’s rights. We will not prohibit or penalize an honest review merely because it is negative.

17. Prohibited Use

You must not use the website to:

• Commit fraud or submit unauthorized payments.

• Impersonate another person or provide deliberately false information.

• Access accounts or systems without authorization.

• Introduce malware or interfere with website security.

• Unlawfully collect another person’s personal information.

• Infringe intellectual property rights.

• Harass, threaten, or abuse others.

• Engage in activity prohibited by applicable law.

We may take proportionate action to prevent misuse, including restricting access where reasonably necessary. Such action does not remove your rights concerning valid orders or refunds.

18. Third-Party Services and Shopify

Our store uses Shopify’s platform and may use other providers for payments, delivery, and related services.

Shanghai Shuolianghuiman Trading Co., Ltd. is the seller of products purchased through Brightrill. Shopify is not the seller.

Third-party providers may have their own terms and privacy policies. External links are provided for relevant information or functionality and do not mean that we control the linked service.

Our use of service providers does not remove our obligations to you as the seller.

19. Website Availability and Errors

We take reasonable steps to keep the website available and accurate, but temporary outages, maintenance, or technical errors may occur.

We may correct errors in prices, descriptions, availability, or other information. Where an error affects your order, we will contact you and handle it in accordance with applicable law.

If we cannot honor an order because of a material error, we will explain the issue and refund any amounts collected for the cancelled purchase. We will not automatically charge an increased price without your agreement.

20. Warranties and Liability

Products remain subject to applicable statutory requirements, including any rights relating to satisfactory quality, fitness for purpose, and conformity with their description.

We do not exclude or restrict liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot be excluded, or any other liability that applicable law does not permit us to limit.

To the extent permitted by law, we are not responsible for business losses arising from the use of products purchased for personal or household purposes.

Any limitation in these Terms applies only where lawful and does not remove remedies available under mandatory consumer protection law.

21. Events Outside Our Reasonable Control

Events such as natural disasters, severe weather, transportation interruptions, or government restrictions may affect our ability to perform an obligation.

If this occurs, we will take reasonable steps to reduce the impact and communicate relevant changes to affected customers.

Such events do not automatically cancel your right to a refund, permit indefinite delays, or remove obligations that remain applicable by law.

22. Applicable Law and Dispute Resolution

These Terms and purchases made through Brightrill are subject to applicable United States federal and state laws, while preserving any mandatory consumer protection rights available in your country or state of residence.

The applicable state law will be determined under the relevant legal rules; these Terms do not designate a particular U.S. state.

Disputes will be handled by courts with competent jurisdiction, subject to applicable law. Nothing in these Terms prevents you from bringing a claim in a court available to you under mandatory consumer protection rules.

If you have a concern, you may contact us at service@brightrill.com so that we can try to resolve it. Contacting us first is not a condition for exercising legal rights or meeting a legal deadline.

23. Changes to These Terms

We may update these Terms to reflect changes in our services, business practices, or applicable law.

Updated Terms will be published on this page with a revised effective or update date. Where required, we will provide notice of material changes or obtain your agreement.

Changes will not retroactively reduce your rights or alter an accepted order without your agreement, except where required by law.

The terms in effect when your order was accepted will generally govern that purchase.

24. General Provisions

If a provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A delay in exercising a right does not, by itself, waive that right.

We may transfer rights or obligations only where permitted by law and without reducing mandatory protections available to you.

These Terms and the policies incorporated into them govern the matters they address. They do not exclude information, representations, or rights that applicable law makes binding.

Where a specific shipping or return provision applies to an issue, the relevant Shipping Policy or Return and Refund Policy will govern that issue, subject always to mandatory law.

25. Contact Information

For questions about these Terms, an order, delivery, returns, or refunds, please contact:

Brightrill Customer Support
Company: Shanghai Shuolianghuiman Trading Co., Ltd.
Email: service@brightrill.com
Phone: +1 (217) 519-2304
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM PDT (UTC−7)
Address: Room 601-214, Building 1, No. 633 Jinzhong Road, Changning District, Shanghai, China
Postal Code: 200335

Please include your order number when contacting us about an existing purchase.