Return and refund policy

Brightrill® Return & Refund Policy

At Brightrill®, we want you to shop with confidence. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through our store.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as when you received it

  • The item must be unused, unworn, and include original tags, if applicable

  • The item must be returned in its original packaging

  • A receipt or proof of purchase is required

2. How to Start a Return

To request a return, please contact us at:

Email: service@brightrill.com

If your return request is approved:

  • We will provide you with a return shipping label

  • You will receive detailed instructions explaining how and where to send your package

Important:
Items returned without first contacting us and receiving return authorization will not be accepted.

If you have any questions regarding a return, please contact us at service@brightrill.com.

3. Damages & Issues

Please inspect your order carefully upon delivery.

If your item arrives defective, damaged, or incorrect, please contact us as soon as possible so our team can review the issue and provide an appropriate solution.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods, such as food, plants, or flowers

  • Custom-made or personalized products

  • Personal care products, including certain beauty or hygiene items

  • Hazardous materials, flammable liquids, or gases

  • Original shipping fees paid at checkout

We also do not accept returns for:

  • Sale or clearance items

  • Gift cards

If you are unsure whether your item is eligible for return, please contact Brightrill® Customer Support before submitting a return request.

5. Exchanges

The fastest way to receive a different item is to:

  1. Return the original item

  2. Once the return has been accepted, place a new order for the desired replacement item

This helps ensure that your preferred product remains available.

6. European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, where applicable under local law.

To qualify:

  • The item must be unused and unworn

  • Original tags must remain attached, where applicable

  • The item must be returned in its original packaging

  • Proof of purchase is required

This right applies independently of our standard 30-day return policy where required by applicable law.

7. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your refund is approved:

  • The refund will be issued to your original payment method

  • Please allow up to 10 business days for the refund to be processed

Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

service@brightrill.com

8. Return Address

A return shipping label and return authorization provided by Brightrill® are required before sending any item back.

Return Address:

DICK FISCHERS LIMITED
RM B508, 44 CARNARVON ROAD
TSIM SHA TSUI, KOWLOON
HONG KONG

Please do not send returns to this address without first contacting Brightrill® Customer Support and receiving return instructions.