Return and Refund Policy

Effective Date: August 31, 2026
COMPANY NAME: Shanghai Shuolianghuiman Trading Co., Ltd.
COMPANY ADDRESS: Room 601-214, Building 1, No. 633 Jinzhong Road, Changning District, Shanghai, China
POSTAL CODE: 200335
COUNTRY/REGION: China

Brightrill is owned and operated by Shanghai Shuolianghuiman Trading Co., Ltd.

This Return and Refund Policy applies to purchases made through brightrill.com. It explains our voluntary 30-day return policy, how we handle damaged, defective, incorrect, or incomplete orders, and how refunds are processed.

Nothing in this policy excludes or limits mandatory consumer rights available under applicable law. Where those rights provide greater protection, they take precedence over our voluntary return conditions.

1. Our 30-Day Return Policy

You may request a return within 30 calendar days after receiving your item.

For a voluntary return because you have changed your mind, the item must be:

  • Unused and clean.

  • Complete, with all original parts, accessories, and included components.

  • Free from damage caused after delivery.

  • Accompanied by your order number or another valid proof of purchase.

Please retain the original packaging where possible and package the item securely for return.

These conditions apply to voluntary change-of-mind returns. They do not prevent you from reporting a defect discovered during normal use or exercising applicable statutory rights.

2. How to Request a Return

Please contact us before sending an item back:

Email: service@brightrill.com
Phone: +1 (217) 519-2304

Include your order number, the item you wish to return, and a brief explanation of your request. For damaged, defective, incorrect, or incomplete orders, please describe the issue and provide clear photographs where reasonably available.

Our customer support team will review your request and provide return instructions.

For an approved voluntary return, you must send the item within 3 calendar days after receiving approval, unless we agree otherwise in writing. This is the deadline for dispatching your return, not for the package to arrive at our address.

If you cannot meet this deadline, contact us before it expires.

Returns under our voluntary policy require prior approval. However, approval is not a condition for exercising a statutory cancellation or other right where applicable law provides otherwise. The 3-day dispatch deadline does not shorten any statutory return period.

3. Return Address

Approved returns should be sent to:

Recipient: Shanghai Shuolianghuiman Trading Co., Ltd.
Address: Room 601-214, Building 1, No. 633 Jinzhong Road, Changning District, Shanghai, China
Postal Code: 200335
Phone: +1 (217) 519-2304

This is both our company’s registered address and our designated return address.

Returns are sent to China. Please consider the cost of international return shipping before requesting a change-of-mind return.

Contact us first so that we can provide the instructions needed to identify and process your return. Do not use a different address printed on the original shipping package unless we specifically instruct you to do so.

We recommend using a tracked shipping service and retaining your dispatch receipt and tracking number.

4. Return Shipping and Original Delivery Fees

Change-of-Mind Returns

For voluntary returns that are not caused by a product defect or an error on our part:

  • You are responsible for the return shipping cost.

  • The original delivery fee paid at checkout is not refundable.

  • A prepaid return label is not included.

Our standard delivery charge is US$2.99 per order. Orders with a discounted merchandise subtotal exceeding US$29.97 qualify for free shipping.

If your order qualified for free shipping, there is no original delivery fee to refund.

Damaged, Defective, Incorrect, or Incomplete Orders

If the problem is our responsibility, we will cover the necessary costs of resolving it, including required return shipping and replacement shipping.

Where a return is necessary, we will provide a prepaid label where available or arrange another return method at our expense. Please contact us before paying return postage so that we can agree on the arrangements.

Original delivery charges will be refunded where required by applicable law or as appropriate to the agreed resolution. The change-of-mind shipping exclusions do not override statutory refund rights.

5. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery and contact us within 7 calendar days of receipt if an item is damaged, defective, incorrect, or missing.

Please provide:

  • Your order number.

  • A description of the problem.

  • Photographs of the item and packaging, where reasonably available.

  • Details of any missing parts or products.

Keep the item and packaging while we review the issue, where reasonably possible.

Depending on the circumstances, we will arrange an appropriate solution, which may include supplying missing parts, sending a replacement, exchanging the item, or issuing a refund. We will cover the necessary handling and shipping costs for problems that are our responsibility.

The 7-day reporting period helps us investigate promptly. It does not remove your rights concerning hidden defects, non-conforming goods, or other claims protected by applicable law. If a problem becomes apparent later, contact us as soon as you discover it.

6. Refund Processing

Once we receive your returned item, we will complete our inspection and, where a refund is due, initiate the refund within 5–10 business days after receipt.

We will notify you of the outcome. If we believe a voluntary return does not meet the conditions of this policy, we will explain the reason.

Refunds are issued to the original payment method. The refund amount reflects the amount actually paid for the returned item after applicable discounts, together with any other amounts refundable under this policy or applicable law.

Your bank, card issuer, or payment provider may require additional time to display the refund in your account after we initiate it.

If a refund is agreed without requiring a return, we will confirm the processing arrangements with you.

Where applicable law requires an earlier refund or a different calculation of the refund period, we will follow that requirement.

For questions about a pending refund, contact service@brightrill.com with your order number.

7. Exchanges

If you would like a different item, contact us before returning your original purchase.

For change-of-mind exchanges, we may ask you to return the original item under this policy and place a separate order for the replacement. Replacement availability is not guaranteed.

Exchanges for damaged, defective, or incorrect items will be handled under Section 5, with the necessary costs covered by us.

8. Order Cancellations

You may request cancellation within 48 hours after placing your order by contacting us at service@brightrill.com.

Please include your order number and clearly state that you would like to cancel.

Cancellation is not guaranteed once an order has entered processing, been packed, or been shipped, even if your request is made within 48 hours. A cancellation request is not confirmed until we notify you that it has been accepted.

If cancellation is approved before shipment, we will refund the cancelled order’s payment, including any delivery fee paid for that order, to the original payment method.

If we cannot stop the order, you may request a return after delivery under this policy. This cancellation procedure does not limit any statutory right to cancel or withdraw from a purchase.

9. Shipping Address Changes

Please check your shipping address carefully before completing your purchase.

As a general rule, shipping addresses cannot be changed after an order is placed.

If you notice an error, contact us immediately. We can review whether any assistance is possible, but we cannot guarantee an address change.

Where appropriate, you may request cancellation under Section 8 and place a new order using the correct address. Please wait for confirmation before assuming that the original order has been cancelled or changed.

10. European Union and United Kingdom Withdrawal Rights

Where applicable EU or UK consumer law gives you a right of withdrawal, you may cancel an eligible online purchase without giving a reason within 14 calendar days after receiving the goods.

To exercise this right, notify us at service@brightrill.com or send a clear cancellation statement to our company address. Include enough information for us to identify your order.

You must send the goods back within 14 calendar days after notifying us of your withdrawal, unless a longer period applies by law. Our voluntary 3-day dispatch deadline does not apply to this statutory withdrawal process.

You may inspect the goods as you would reasonably be able to in a shop. You may be responsible for any diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics, and functioning. Original packaging is recommended but is not an absolute condition of exercising this right.

For a change-of-mind withdrawal, you bear the direct return shipping cost unless we agree to pay it or applicable law requires otherwise. Defective or incorrect goods are handled at our expense.

Where required, we will refund payments within 14 calendar days after receiving your withdrawal notice, including the cost of our least expensive standard delivery option for a full-order withdrawal. We may withhold reimbursement until we receive the returned goods or evidence that you have sent them back, whichever occurs first, where permitted by law.

Any legally applicable exceptions to the right of withdrawal remain subject to the conditions imposed by law.

11. Consumer Rights and Applicable Law

Our voluntary return policy is additional to any mandatory rights you have regarding faulty, damaged, misdescribed, or otherwise non-conforming goods.

A discount or promotional price does not, by itself, remove those rights.

This policy is subject to applicable United States federal and state laws, while preserving mandatory consumer protections available in your country or state of residence. Disputes will be handled by courts with competent jurisdiction, subject to applicable law.

Nothing in this policy requires you to give up a mandatory right or prevents you from seeking a remedy available under applicable consumer protection law.

12. Contact Us

For returns, refunds, cancellations, or product issues, please contact:

Brightrill Customer Support
Company: Shanghai Shuolianghuiman Trading Co., Ltd.
Email: service@brightrill.com
Phone: +1 (217) 519-2304
Support Hours: Monday–Friday, 9:00 AM–6:00 PM PDT (UTC−7)
Address: Room 601-214, Building 1, No. 633 Jinzhong Road, Changning District, Shanghai, China 200335

Please include your order number whenever you contact us about an existing purchase.