Contact

Effective Date: August 31, 2026
COMPANY NAME: Shanghai Shuolianghuiman Trading Co., Ltd.
COMPANY ADDRESS: Room 601-214, Building 1, No. 633 Jinzhong Road, Changning District, Shanghai, China
POSTAL CODE: 200335
COUNTRY/REGION: China

Brightrill is owned and operated by Shanghai Shuolianghuiman Trading Co., Ltd.

Whether you have a question about our kitchen essentials, need help with an order, or would like assistance with a return, our customer support team is here to help.

Get in Touch

Email: service@brightrill.com
Phone: +1 (217) 519-2304
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM PDT (UTC−7)

You can email us at any time. Messages received outside our support hours will be reviewed during the next available support period.

Order and Product Questions

When contacting us about an existing order, please include your order number and the email address used at checkout.

For product questions, include the product name or a link to its page so that we can assist you more efficiently.

Please do not send passwords, full payment card numbers, or card security codes by email or through our contact form.

Shipping and Delivery

Orders are shipped from China. We offer worldwide delivery, including all 50 U.S. states.

• Order processing: 1–3 business days.

• Estimated transit time after shipment — United States: 7–15 business days.

• Estimated transit time after shipment — other countries: 10–20 business days.

Processing time is separate from transit time. Business days exclude weekends and applicable public holidays.

If you need help tracking your order or resolving a delivery issue, contact us with your order number. Please review our Shipping Policy for full delivery information.

Returns and Product Issues

You may request a voluntary return within 30 calendar days after receiving your item, subject to our Return and Refund Policy.

Please contact us before sending an item back. Approved voluntary returns must be dispatched within 3 calendar days after approval, unless we agree otherwise in writing.

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 calendar days of receipt. Include a description of the issue and photographs where reasonably available.

This reporting period does not limit your rights concerning hidden defects or other claims protected by applicable law.

Cancellations and Address Changes

You may request cancellation within 48 hours after placing your order. Cancellation is not guaranteed once an order has entered processing, been packed, or been shipped.

As a general rule, shipping addresses cannot be changed after an order is placed. If you notice an error, contact us immediately so that we can review whether assistance is possible.

A cancellation or address change is confirmed only when we notify you that it has been accepted. These procedures do not limit applicable statutory rights.

Company and Return Address

Recipient: Shanghai Shuolianghuiman Trading Co., Ltd.
Address: Room 601-214, Building 1, No. 633 Jinzhong Road, Changning District, Shanghai, China
Postal Code: 200335
Phone: +1 (217) 519-2304

This is both our registered company address and our designated return address. Returns are sent to China.

Please contact customer support for return instructions before dispatching a package. For full eligibility requirements, return shipping responsibilities, and refund procedures, review our Return and Refund Policy.

Contact Form

You may also use the contact form on this page to send us a message. Include your name, email address, and a brief description of how we can help. If your inquiry concerns a purchase, please include your order number.

Information you provide will be handled as described in our Privacy Policy. Contacting us does not subscribe you to marketing emails or marketing text messages.